1. Overview
CloudNexus Hosting Inc. respects your privacy. This Privacy Policy explains what information we collect when you visit our website, create an account, purchase services, or contact support—and how we use, share, and protect that information.
2. Information we collect
We collect information you provide directly and information generated by your use of our services.
- Account data: name, email address, phone number, billing address, and login credentials.
- Payment data: transaction amounts and tokens provided by our payment processor (we do not store full card numbers).
- Domain and hosting data: domain names, DNS settings, server logs, support tickets, and configuration choices.
- Technical data: IP address, browser type, device identifiers, cookies, and pages visited on our site.
3. How we use information
We process personal data to deliver and renew services, process payments, provide customer support, send service-related notices, improve our platform, detect fraud, and comply with legal obligations.
With your consent where required, we may send promotional emails about CloudNexus products. You can unsubscribe using the link in any marketing message.
4. WHOIS and domain privacy
Domain registrations require data published to registries per ICANN rules. Where offered, Domain Privacy (WHOIS privacy) replaces public contact details with proxy information. You remain the registrant of record and must respond to legal notices forwarded to you.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and secure sessions. You can control cookies through your browser settings; disabling essential cookies may limit account functionality.
6. Sharing with third parties
We share data only as needed to operate our business:
We do not sell your personal information to data brokers.
- Registries and registrars for domain registration and transfers.
- Payment processors to complete transactions.
- Infrastructure and email providers that host our systems.
- Law enforcement or regulators when required by valid legal process.
7. Data retention
We retain account and billing records as long as your account is active and for a reasonable period afterward for tax, fraud prevention, and dispute resolution. Server logs are rotated on a schedule appropriate to security and capacity planning.
8. Security
We implement safeguards described in our Security Policy. No method of transmission over the Internet is completely secure; please use strong passwords and enable two-factor authentication when available.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Submit requests through our Contact page. We will verify your identity before fulfilling requests.
California residents may have additional rights under the CCPA. EEA/UK residents may have rights under GDPR, including lodging complaints with a supervisory authority.
10. Children
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. International transfers
If you access our services from outside the United States, your information may be processed in the U.S. and other countries where we or our providers operate, under protections consistent with this policy and applicable law.
12. Changes and contact
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the current version. Continued use after changes means you accept the updated policy.
Privacy inquiries: use our Contact page or write to CloudNexus Hosting Inc., Privacy Office, Phoenix, AZ, USA.